How to remove old phone number from Apple ID.

I no longer have the related phone nor the phone number, None of the instructions available from Apple Community work to remove this phone number. Deactivation via Apple does not work. Turning off iMessage and FaceTime does not work. Changing Apple ID password does not work.

Looking for advice.

iPhone 6 Plus

Posted on Aug 20, 2019 5:52 AM

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5 replies

Aug 21, 2019 2:24 PM in response to les94

Is the old phone still signed into Messages/FaceTime?


 contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



Aug 21, 2019 2:15 PM in response to Eric Root

Nothing changed. Under 'Name, Phone Numbers, Email' , the old phone number is still listed as 'iMessage & Facetime number'. When I try to edit / delete the number I receive the same message " this phone number is being used for iMessage & Facetime..." 'Learn more' takes me again to the same deregister message. I do not have the phone, therefore must move to 'enter your phone number'. I do that and click 'send code', but i have no idea where that code is sent to.

Still looking for help.

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How to remove old phone number from Apple ID.

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