I no longer have the related phone nor the phone number, None of the instructions available from Apple Community work to remove this phone number. Deactivation via Apple does not work. Turning off iMessage and FaceTime does not work. Changing Apple ID password does not work.
Looking for advice.
iPhone 6 Plus
Is the old phone still signed into Messages/FaceTime?
contact Apple ID Support.
Apple ID Support
Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
That may be the problem. See if Apple ID Support can help.
Nothing changed. Under 'Name, Phone Numbers, Email' , the old phone number is still listed as 'iMessage & Facetime number'. When I try to edit / delete the number I receive the same message " this phone number is being used for iMessage & Facetime..." 'Learn more' takes me again to the same deregister message. I do not have the phone, therefore must move to 'enter your phone number'. I do that and click 'send code', but i have no idea where that code is sent to.
Still looking for help.
I believe yes, but cannot confirm as I no longer have possessionn of the phone. It was an old work phone.
How to remove old phone number from Apple ID.
