iPhone XS Max won't turn on

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Level 1

19 points

iPhone XS Max won't turn on

Over the last three months, this has happened about 3-4 times. I'm using my iPhone normally. Screen blanks. Lifting or touching the iPhone doesn't activate the screen, it's blank. Pressing the buttons doesn't help. As outlined here, I have to "Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Top button until the device restarts."

This happens sproradically and I don't know how to reproduce. Anyone else have this problem? What's causing this? My iPhone is about 10 months old. Could this be a hardware issue?

iPhone XS

Posted on Aug 20, 2019 8:01 AM

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Answer 1

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Tesserax

Level 10

148,447 points

Aug 20, 2019 8:21 AM in response to sajeeeee

Just in case you may have missed anything in trying to resolve this, check out the following article to see if it can help:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If that doesn't help, I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

sajeeeee Author

Level 1

19 points

Aug 20, 2019 11:08 AM in response to Tesserax

Thanks Tesserax, I'll make a Genius Bar appointment.

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iPhone XS Max won't turn on

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