Going thru Apple procedures it says to contact the App developer as my request for a refund is invalid. Carfax says they cannot give a refund because your funds were charged directly by Apple. Quite a problem. Neither party will offer customer service and give me a refund.
Hey kdhaitz,
Welcome to the Apple Support Communities! I see the situation you're in, and I can appreciate why you'd be confused about how to proceed. It's difficult to say because the party you need to speak with depends on the type of purchase we're looking at—for example: if the payment was made in the App Store to download the app or was a subscription to the app, you'd want to speak with iTunes Support through this link: Apple - Support - Topic Selection. However, if the purchase you made was for something within the app, such as a service provided solely by them, you'd want to speak with their support team. While I don't have personal experience with the links, I was able to find this on from their website that could help: Contact Us | CARFAX Canada.
I hope this helps. Cheers!
Thank you for taking the time to respond, I did already use the Apple link that mentioned and that is how I got my automatic response saying that my request for a refund is invalid and that I should contact the developer. And I already did contact Carfax who said that they cannot offer a refund as the funds were charged directly by Apple. Carfax only offered to provide me with a car report but not a refund, which I needed the report at the time I was looking at the car not after the fact because it is useless as now I have moved on to looking at other cars. Neither party is making any attempt on making this right, so I have filed a dispute with my bank to resolve the issue. Both Apple and Carfax have terrible customer service in this experience and I will be very sure not to purchase from them again.
How do I get a refund from Carfax via Apple?
