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Water damage

IPhone XS was splashed with water and now has water damage. Is this covered under warranty since it’s supposedly water resistant?

iPhone XS

Posted on Aug 21, 2019 2:02 PM

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Question marked as Best reply

Posted on Aug 21, 2019 2:07 PM

Water and other liquid damage to iPhone or iPod isn't covered by warranty

Service for the liquid damage to an iPhone or iPod isn't covered by the Apple One-Year Limited Warranty.


Find out if liquid damaged your iPhone or iPod

If liquid damages an iPhone or iPod (for example, coffee or a soft drink), the service for the liquid damage isn't covered by the Apple One-Year Limited Warranty. iPhone and most iPod devices that were built after 2006 have built-in Liquid Contact Indicators that will show whether the device has been in contact with water or a liquid containing water.

iPhone and most iPod devices are equipped with Liquid Contact Indicators (LCIs) that you can see from the outside.

An LCI will activate when it contacts water or a liquid containing water. The indicator's color is normally white or silver, but when it contacts water or a liquid containing water, it will turn fully red. An LCI won't activate because of humidity and temperature changes that are within the product's environmental requirements.

To find out if the LCI in your device contacted liquid, find your product in the table below and locate the LCI or LCIs in your device. To help you see the LCI, use a lighted magnifying glass and angle the light or the device until you can see the LCI.

This table shows where the indicator (or indicators) are and how they look after being exposed to liquid:

ProductLiquid Contact Indicator locationiPhone XS, iPhone XS Max, iPhone XiPhone 8, iPhone 8 PlusiPhone 7, iPhone 7 PlusiPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s PlusiPhone 5, iPhone 5C, iPhone 5s, iPhone SE


Water and other liquid damage to iPhone or iPod isn't covered by ...

https://support.apple.com › en-us

2 replies
Question marked as Best reply

Aug 21, 2019 2:07 PM in response to Woony2015

Water and other liquid damage to iPhone or iPod isn't covered by warranty

Service for the liquid damage to an iPhone or iPod isn't covered by the Apple One-Year Limited Warranty.


Find out if liquid damaged your iPhone or iPod

If liquid damages an iPhone or iPod (for example, coffee or a soft drink), the service for the liquid damage isn't covered by the Apple One-Year Limited Warranty. iPhone and most iPod devices that were built after 2006 have built-in Liquid Contact Indicators that will show whether the device has been in contact with water or a liquid containing water.

iPhone and most iPod devices are equipped with Liquid Contact Indicators (LCIs) that you can see from the outside.

An LCI will activate when it contacts water or a liquid containing water. The indicator's color is normally white or silver, but when it contacts water or a liquid containing water, it will turn fully red. An LCI won't activate because of humidity and temperature changes that are within the product's environmental requirements.

To find out if the LCI in your device contacted liquid, find your product in the table below and locate the LCI or LCIs in your device. To help you see the LCI, use a lighted magnifying glass and angle the light or the device until you can see the LCI.

This table shows where the indicator (or indicators) are and how they look after being exposed to liquid:

ProductLiquid Contact Indicator locationiPhone XS, iPhone XS Max, iPhone XiPhone 8, iPhone 8 PlusiPhone 7, iPhone 7 PlusiPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s PlusiPhone 5, iPhone 5C, iPhone 5s, iPhone SE


Water and other liquid damage to iPhone or iPod isn't covered by ...

https://support.apple.com › en-us

Aug 21, 2019 2:07 PM in response to Woony2015

Unlikely, but we cannot tell you the answer. You need to take it in for service. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Water damage

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