Safari has most options greyed out and I can't click in browser window at all

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Level 1

16 points

Safari has most options greyed out and I can't click in browser window at all

Hello, my safari isn't working correctly. Before I get into the details I've run Malwarebytes for mac and it didn't find any issues. What's happening is that when I first launch Safari I get an error that the server isn't found. Then it loads the launch screen with apple and disney icons but I can't click anywhere in the browser. On top of that I would say about 2/3 of the safari options are greyed out including preferences. I usually use chrome but I need safari for testing purposes. Any thoughts on what's going on and how to fix it?

MacBook Air

Posted on Aug 21, 2019 5:59 PM

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Answer 1

Top-ranking reply

MFerino Author

Level 1

16 points

Aug 22, 2019 9:29 AM in response to Eric Root

The problem has been solved. When I initially open Safari a box that says make this my default browser with buttons that say something like keep data from firefox or don't pops up. It quickly disappears and yesterday I didn't have enough time to click it. Once it disappears on its own then there's no way I can get access to it and the browser behaves the way I previously described. Today I was able to close it before it disappeared and everything worked just fine...

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Answer 2

Eric Root

Level 10

684,663 points

Aug 21, 2019 6:53 PM in response to MFerino

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

Etrecheck – System Information

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Answer 3

Eric Root

Level 10

684,663 points

Aug 22, 2019 7:52 AM in response to MFerino

It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin

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