Ctrl key produces Cmd+Option+Ctrl+Shift

MacBook Pro (15-inch, 2019)

Mojave (version 10.14.5)


I have a brand new Macbook Pro that has an issue with the control key. When I press control it activates the modifier keys (Cmd+Option+Ctrl+Shift) simultaneously. First I thought my control key just wasn't responding, so I ran the virtual keyboard viewer where I realized the control key was activating all four keys.


I thought it might be a hardware issue with the laptop keyboard, but an external keyboard produces the same issue so it appears to be a software issue.

Posted on Aug 21, 2019 10:23 PM

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Aug 21, 2019 10:25 PM in response to mm182

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Aug 21, 2019 10:38 PM in response to mm182

Where is that information in your original post? Talk to your employer or work tech support for help. The computer is under warranty, so let them handle the problem.


Please read Writing an effective Apple Support Communities question. We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS.


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Ctrl key produces Cmd+Option+Ctrl+Shift

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