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Payment methods

I am stuck in loop. My credit card that was my payment method was cancelled because I received a new credit card. When I try to add this new card to my Apple ID it asks me to verify my old credit card, but when I try to verify my old credit card it errors and says my credit card was declined and that I need to add a new payment method.

Posted on Aug 22, 2019 9:22 PM

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Question marked as Apple recommended

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html 

Posted on Aug 22, 2019 11:15 PM

1 reply
Question marked as Apple recommended

Aug 22, 2019 11:15 PM in response to Felipemartin

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html 

Payment methods

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