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My child bought an app game without permission

Dear all

my child bought Gems for 48 CHF

950 gemme

in-app


he did this without parent’s authorization

can you please refund this amount and block any further purchases on this App?

thanks


[Image Edited by Moderator to Remove Personal Information]

iPhone 7

Posted on Aug 23, 2019 12:20 PM

Reply
Question marked as Apple recommended

We can't refund anything, we are fellow users, these are user forums.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html

Posted on Aug 25, 2019 10:29 PM

2 replies
Question marked as Apple recommended

Aug 25, 2019 10:29 PM in response to fabrizio76

We can't refund anything, we are fellow users, these are user forums.


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html

My child bought an app game without permission

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