You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

fnoir Author

Level 1

4 points

App Store - Two factor authentication problem

I delete my MacOs and I tried to reinstall.

First, the device started to setup OS X 10.9.5. After that I tried to install updates like macOS Mojave, I tried to login to my account.

It says "An Apple ID verification code is required to sign in. Type your password followed by the verification code shown on your other devices." After I followed the verification code shown on my iPhone and I entered the code and it says "Your password was entered incorrectly more than once. For your protection, you will need to retrieve it before continuing to use the App Store."

I changed my password and result is same.

I couldn't find a solution. I couldn't update my device because of I couldn't login to App Store.

Can you help?

MacBook Pro Retina

Posted on Aug 23, 2019 6:51 PM

Top-ranking reply

fnoir Author

Level 1

4 points

Posted on Aug 23, 2019 6:59 PM

OK, I figured it out.

you must insert the code you receive after your password.

Ex: your Apple ID is abc@apple.com , your pass is applecare, you receive code 1234.

You must put both of them with your password like : applecare1234

View in context

App Store - Two factor authentication problem

Similar questions