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can not set up apple cash

When I click on set up Apple Cash it takes me to a window that says set up you Apple Cash card to send and receive money. I click on the continue button and it takes me back to the set up now page. It’s just a circle. I have the latest update, an iPhone 8. 2 step verification is set up. I have a credit card and a debit card and the Apple Card in my wallet. I have rebooted. My son sent me money and when I click on that I get the set up now page which takes me to the continuepage which takes me to the set up now page. I am very frustrated. Please help.

iPhone 8 Plus

Posted on Aug 23, 2019 11:03 PM

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Posted on Aug 24, 2019 10:54 AM

I called Apple support and after an hour and 4 different people I got Chase in Apple Pay support. He had me do a bunch of things and it still didn’t work. He had me video record the steps I was taking so he could send it to the engineers and while I was doing that it finally took me to the terms of service page and I was able to sign up. Absolutely no clue why it started working. We would change one thing and check and then another and check. Maybe you Just’s need to record it!

9 replies
Question marked as Top-ranking reply

Aug 24, 2019 10:54 AM in response to Junquedealer

I called Apple support and after an hour and 4 different people I got Chase in Apple Pay support. He had me do a bunch of things and it still didn’t work. He had me video record the steps I was taking so he could send it to the engineers and while I was doing that it finally took me to the terms of service page and I was able to sign up. Absolutely no clue why it started working. We would change one thing and check and then another and check. Maybe you Just’s need to record it!

Aug 24, 2019 7:47 AM in response to Junquedealer

You said you have 2 step verification. This is different from 2 factor authentication, which is required for the Wallet. Do you have other cards in the wallet?


BTW, while you need a debit card to add money to Apple Cash, you don't need it to just set up Apple Cash.


You might try going to Setup, then pressing the HOME button. Wait a second, then double-press the HOME button and swipe up on the Settings app to force it to restart.

Aug 27, 2019 4:11 PM in response to Junquedealer

Hi,


I had this same issue and was able to resolve it (after many chat sessions and live phone conversations with apple support). Final support person suggested turning off wifi and try using only the cellular network. this worked for me. We first tried the opposite, turn cellular network off and only use wifi.


So try both ways if Cellular only doesn't work for you. Unfortunately, there was no real explanation why this worked so....


Hope this helps.

can not set up apple cash

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