Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’ve recently received an email from Apple support about someone locking my account because it’s been used in another country

I’ve recently received an email from apple support about someone locking my account because it’s been used in another country what do I do is this a real email because it was in my junk mail



[Edited by Moderator]

iPhone XS

Posted on Aug 24, 2019 9:29 AM

Reply
Question marked as Best reply

Posted on Aug 24, 2019 9:31 AM

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The link below has information to help identify fraudulent emails.

https://support.apple.com/en-us/HT204759

5 replies
Question marked as Best reply

Aug 24, 2019 9:31 AM in response to sadie54

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The link below has information to help identify fraudulent emails.

https://support.apple.com/en-us/HT204759

Aug 24, 2019 10:21 AM in response to sadie54

Apple won't send you an email/text telling you your account is disabled/restricted  or will be disabled/restricted. You will find out the next time you try to log in somewhere.




Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

I’ve recently received an email from Apple support about someone locking my account because it’s been used in another country

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.