activation lock

For Problems With Your Apple ID

1. Forgot iCloud Password
2. Forgot Apple ID
3. iForgot Password - Apple ID
4. iForgot UserName - Apple ID
5. Apple ID Password Change
6. Apple ID Name Change
7. Apple ID - Apple Support
8. Manage your Apple ID primary, rescue, alternate, and notification email addresses
9. About your Apple ID email addresses
10. Get help with Apple ID
11. Contact Apple for help with Apple ID account security - Apple Support
12. What to do after you change your Apple ID email address or password - Apple Support

Reset Security Questions

Contact Apple for help with Apple ID account security

You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.

Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

Activation Lock Problem

If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a decease owner you will need a certified copy of the Death Certificate, the device, proof of inheritance and proof of your identity. Take all to your local Apple Store for help. Note: there is no guarantee that anyone can gain access to the device.

     Find My iPhone Activation Lock

     If you can't activate your iPhone - Apple Support

     Activation Lock - Turn off Find My iPhone

If you have an Apple Watch please see: About Activation Lock on your Apple Watch - Apple Support.

Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.

Apple ID - Find

Enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Apple ID – Forgot Password

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2) 

Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 

Apple Support using Twitter

Or fill out and submit this form.