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i have no idea who the previous owner is. i do not know how to get in touch with them. i bought this iphone 8 online and it got to me via postal service. if someone from apple could remove all accounts from it, that would be great.

I bought my phone online and I had no idea it was locked. I have just reset the iphone but I have no idea whose icloud is still attached to it. How can I remove the account without knowing its information?


iPhone 8

Posted on Aug 24, 2019 8:09 PM

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Posted on Aug 24, 2019 9:49 PM

Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock or return the device for a refund. It is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

4 replies
Question marked as Best reply

Aug 24, 2019 9:49 PM in response to iphone_help1-0

Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get the owner of the account to remove the lock or return the device for a refund. It is otherwise useless to you.


If the owner has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

i have no idea who the previous owner is. i do not know how to get in touch with them. i bought this iphone 8 online and it got to me via postal service. if someone from apple could remove all accounts from it, that would be great.

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