how can i get my iTunes to recognize my iPhone 5 to restore snd updste
How can i get iTunes to recognize my iPhone5 to restore and update the device
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If iTunes doesn't recognize your iPhone, iPad, or iPod
If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.
When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS device is unlocked and on the Home screen.
- Make sure that you have the latest version of iTunes that works with your computer.
- Check that you have the latest software on your Mac or Windows PC.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer and iPhone, iPad, or iPod.
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.