How can I tell if some enterprize is an authorized apple service provider?

I got a message on my screen that says I have viruses and I need to scan my computer. When I called the number provided I got someone that told me my firewall was not working because I did not have apple support and because the computer is 5 yrs old. The company is Extol and I was told they work for apple.

They wanted to sell me service. Something seemed fishy to me. How can a person tell if they really are any authorized service provider?

Posted on Aug 25, 2019 7:58 AM

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Question marked as Top-ranking reply

Posted on Aug 25, 2019 8:10 AM

You are correct in being suspicious. Do not proceed any further with this company. They are phishing for information and/or trying to convince you to take actions that will give them control of your system.


This article from Apple provides additional information.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


The above article suggests contacting Apple in your situation. Here's how you can contact the real Apple support team.


Contact - Official Apple Support

3 replies
Question marked as Top-ranking reply

Aug 25, 2019 8:10 AM in response to VinCanDo

You are correct in being suspicious. Do not proceed any further with this company. They are phishing for information and/or trying to convince you to take actions that will give them control of your system.


This article from Apple provides additional information.


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


The above article suggests contacting Apple in your situation. Here's how you can contact the real Apple support team.


Contact - Official Apple Support

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How can I tell if some enterprize is an authorized apple service provider?

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