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Activation help

I purchased a iPhone from someone and now it’s not letting me use it, it’s saying activation lock how can I take that off? I don’t know who the owner was or is.

iPhone XR

Posted on Aug 25, 2019 4:48 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2019 9:38 AM

If you are trying to activate an iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and demand a refund. You will never be able to activate the device and no one can help you do it.

6 replies
Question marked as Top-ranking reply

Aug 26, 2019 9:38 AM in response to Veroramirez

If you are trying to activate an iPhone and it is asking for a previous owners Apple ID and password, you have encountered the Activation Lock. This is a security feature that prevents thieves from setting up and using a stolen or lost iPhone. You have no alternative. You must contact the previous owner to get permission to use the device. If you cannot contact the previous owner return the device to where you bought it and demand a refund. You will never be able to activate the device and no one can help you do it.

Activation help

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