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User profile for user: Heypal11
Heypal11 Author
User level: Level 1
4 points

Wifi on MacBook will not turn on

Hi all, my MacBook Pro (13-Inch, 2017, running macOS Sierra version 10.12.6) will not allow me to turn my WiFi on. Every time I click the WiFi icon on the top right corner of my screen and click “Turn WiFi On” my MacBook stops and shows a black screen that says “Your computer restarted because of a problem. Press a key or wait a few seconds before starting up.” Then, it loads up my home screen again, and I try to turn the WiFi on and it does the same thing over and over again. I’ve tried turning my WiFi on from different places such as going to network diagnostics but the same issue arises. I’ve even tried resetting my SMC as well and still there is no solution.


Please help me to solve this issue. Your help will be greatly appreciated.

MacBook Pro

Posted on Aug 27, 2019 1:20 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,681 points

Posted on Aug 27, 2019 7:23 PM

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,681 points

Aug 27, 2019 7:23 PM in response to Heypal11

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

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Wifi on MacBook will not turn on

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