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User profile for user:
Teddy_B
User level:
Community Specialist
Hi dayanara257,
Thanks for using Apple Support Communities. It sounds like you’re having trouble making an in-app purchase. I’m happy to help.
Since the error message says you can’t connect to the iTunes Store, I suggest trying these steps first:
If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support
If that doesn’t help, I suggest the article below (while the title may not match your issue, these are good steps to take):
If your payment method is declined in the App Store or iTunes Store - Apple Support
If none of the above works, you’ll want to contact iTunes Support:
iTunes - Contact Us - Apple Support
Take care.