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Sofiya2000 Author

Level 1

0 points

Problems with Apple ID

Hello, there was a payment for the subscription in the program, the next day the exact same subscription took place with the requirement to pay again, as a result of which I can’t download any application in Apple Store, because there are problems with the card. I would like to ask you to cancel these two identical subscriptions and make a refund. I wrote in support of the application, they said that they could not help because they did not have access to payment information.

iPhone 7

Posted on Aug 28, 2019 5:10 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Aug 29, 2019 12:54 AM

We are fellow users, we can't stop your subscriptions for you (you can do that yourself), not refund anything.

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Problems with Apple ID

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