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I got Error 4000 when updating iPhone

I can't find any explanation for the error 4000. Anyone know what this mean. I'm trying to update my iPhone XS Max which is running iOS 12.4



​[Re-Titled by Moderator]

iPhone XS

Posted on Aug 28, 2019 7:52 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2019 9:27 AM

If you see an error when you update or restore your iPhone, iPad, or iPod

Learn what to do if see an error code or alert when you use iTunes to update or restore your device.


Update iTunes

Get the latest version of iTunes for your computer.


Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.


Plug directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).


Restart

Turn off your computer and your device. Then turn them on again.


Check your computer’s security software

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.



 

Try again

Update or restore your device again.


Get more help

If you tried these steps and saw the error again, follow the steps for your error code.

3 replies
Question marked as Top-ranking reply

Aug 28, 2019 9:27 AM in response to acmdude

If you see an error when you update or restore your iPhone, iPad, or iPod

Learn what to do if see an error code or alert when you use iTunes to update or restore your device.


Update iTunes

Get the latest version of iTunes for your computer.


Update your computer

Install updates for your Mac. If you have a PC, get updates from Microsoft.


Plug directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub).


Restart

Turn off your computer and your device. Then turn them on again.


Check your computer’s security software

You might need to update, change, or uninstall software that could be interfering with your computer's connection with iTunes.



 

Try again

Update or restore your device again.


Get more help

If you tried these steps and saw the error again, follow the steps for your error code.

I got Error 4000 when updating iPhone

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