Apple TV Won't Login to HomeShare

I am receiving the following error on my 3rd Gen Apple TV:


“Unable to Sign In

The Apple ID you entered couldn’t be found or your password was incorrect.

Please try again.

To change or reset the password for your Apple ID, go to http://iforgot.apple.com on your computer.”


Fact: Apple released new iOS code and my Apple TV can no longer log in to

HomeShare

Fact: I am able to log into iTunes (so Apple can sell me stuff)

Fact: My Apple TV is on Ethernet (hard wired, not WiFi)

Fact: I can connect to HomeShare with my Windows devices and my other

Apple devices (iPhones, Macs, iPads) so it is a fact the issue is not

the ID or Password.

Fact: Apple support person requested that I log into HomeShare with a

two-factor code at the end of my password

Fact: I did and received the same error message

Fact: They asked me to try again and requested a screen sharing session

Fact: I performed the same actions again and got the same results (even with

"supervision")

Fact: I was told to restore the Apple TV to factory defaults

Fact: I did and still get the same error message

Fact: This was escalated to a senior support person who told me that it was

a server issue at Apple, and it was only affecting Apple TVs from being able to

login to HomeShare

Fact: I explained how this is not possible and that I didn't believe him

Fact: The senior support person gave me what he said was his direct dial

with his extension

Fact: The number he provided does not work. When you dial the number, it

asks for the extension followed by the #. When you do that, it then asks for

the same information a second time. When you do that the message is "We're

sorry Apple is now closed" regardless of the time of day that you call and

refers you do a different number for support.

Fact: I go through to a different senior support person who asked if I was

still having the issue

Fact: I stated that if I wasn’t, I would not have called back to Apple

48-hours after I reported the issue and had not heard anything back from Apple

Fact: The senior support person said that engineering has requested a video

or photo of the error message and asked me to take a picture of my TV screen

(above)

Fact: I took the picture and received an error message on my iPad

"Unable to Upload File"

Fact: The senior person asked if there was an error code or anything more

descriptive. I told him no, that I read him the exact code.

Fact: this person asked me to email the file to myself and then upload it. I

did and it failed.

Fact: the utility states it supports up to 50GB of files but could not

upload a 2.3MB file


Is anyone else having this issue? If so, were you able to resolve it and if

you did, how?


I'd like to get this fixed.


Apple TV

Posted on Aug 28, 2019 7:58 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 31, 2019 1:37 AM

slight update, I was also advised on a workaround to allow me to access my iTunes library until they fix the problem.

all you need to do is to create a new Apple ID WITHOUT two factor authentication. In iTunes go to home sharing & sign out of your existing ID. Sign into home sharing with the newly created ID (just in the home sharing section, nowhere else) then finally turn on home sharing on the Apple TV and use the newly created Apple ID and it will allow you to stream your library as before.

hope this helps somebody

Similar questions

141 replies

Aug 30, 2019 12:34 PM in response to Diver_Down

Good to know. I hope Apple apply a fix it soon. Was worried my Apple TV box was heading for the obsolete device drawer.

Must admit I thought it was something I'd done, perhaps not set permissions up correctly or perhaps something router related. I've checked, rechecked, reset, restored, read up, etc, etc, etc and can't find anything wrong my side.

Thanks for the update chaps. Now we wait I guess....

Sep 16, 2019 5:49 PM in response to jladams97-apple

I recently had an issue where apps on my iPhone and iPad would not update, so I assumed there was an issue with Apple servers. They are now updating, so I held my breath and tried the ATV that would not connect to Home-Share......


Disappointment yet again. (Sad trombone sound) So I still have one ATV that does everything it should and one that lets me into iCloud and the store, but refuses to let me into Home-Share.


Apple - please tell me why I should hand you my hard-earned for a new ATV that might just do the same?


My 10-year old Western Digital streaming unit might be dusted off shortly.

Sep 19, 2019 12:04 PM in response to Diver_Down

I’ve been having the exact same issue on my 2nd generation. Works fine, logs into the store fine. Won’t connect to home share.


had to move a plug and reboot it, and suddenly no sharing. The 2 factor authentication code at the end of the password trick doesn’t work either. Got it connected to a keyboard and everything, no matter how quickly I type it in it doesn’t take.


PLEASE FIX THIS. Also, please make your support experience better than this.



Sep 23, 2019 9:54 AM in response to Diver_Down

Yep, me too. I logged out of home sharing as my Computer wasn't coming up (Apple TV 3rd Gen), and since then, attempts to login have resulted in clearly a successful password entry, code sent to phone, code going in? The error message everyone's been talking about, every time. Appending codes to passwords just results in password failure for me.


I'm glad so many people are experiencing the same thing- hopefully it means something will get done, assuming they don't think 2nd/3rd gen Apple TVs are too old to bother with.


I had a glimmer of hope yesterday- iCloud logins had been failing in the same way, and that did start working again yesterday, but it sounds like Home Sharing is still an issue.

Sep 25, 2019 8:20 AM in response to mufc76

I contacted Apple Support a few days ago and raised a case. The chap was really helpful and talked me through the set up for an hour or so. We tried various things (all of which I'd tried before) but alas, Homeshare still didn't work. He said he'd look into it and came back to me today to confirm he'd not forgotten about me and was still on it. In recent correspondence I've made him aware of this discussion on Communities so hopefully he'll get the email and the link to this thread. If I get anything back I'll post.

Sep 25, 2019 12:57 PM in response to mufc76

Hey, @mufc76. There's another thread that has settled into more of a focus on the iCloud Photo Sharing piece of things and if you're having trouble with that (it's not clear since you just said iCloud) then check out https://discussions.apple.com/thread/250420575. In short, I'm finding that as long as you keep the code visible through the time you submit it and Apple validates it that I can get iCloud Photo Sharing to work. Again, I'm not sure if that helps you or not, but I wanted to mention it in case it does.

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Apple TV Won't Login to HomeShare

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