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Apple App Store access problem

Why do I get this error message?


“An unexpected error occurred while signing in. The data couldn't be read because it isn't in the correct format."

Posted on Aug 29, 2019 1:43 AM

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Question marked as Best reply

Posted on Aug 29, 2019 2:47 AM


found the solution for this on Mac Community website:

 

"Remove the following files (some may not exist) and restart the computer:

~/Library/Preferences/com.apple.appstore.commerce.plist

~/Library/Preferences/com.apple.appstore.plist

~/Library/Preferences/com.apple.appstore.plist.lockfile

~/Library/Preferences/com.apple.appstored.plist

~/Library/Preferences/com.apple.SoftwareUpdate.plist

~/Library/Preferences/com.apple.SoftwareUpdate.plist.lockfile

~/Library/Preferences/com.apple.storeagent.plist

~/Library/Preferences/com.apple.storeagent.plist.lockfile

After you log back in your App store will work.

Looks like the root cause may be one of the above configuration files being corrupted. After you log in they get recreated cleanly. " arns_mac

1 reply
Question marked as Best reply

Aug 29, 2019 2:47 AM in response to heiweta


found the solution for this on Mac Community website:

 

"Remove the following files (some may not exist) and restart the computer:

~/Library/Preferences/com.apple.appstore.commerce.plist

~/Library/Preferences/com.apple.appstore.plist

~/Library/Preferences/com.apple.appstore.plist.lockfile

~/Library/Preferences/com.apple.appstored.plist

~/Library/Preferences/com.apple.SoftwareUpdate.plist

~/Library/Preferences/com.apple.SoftwareUpdate.plist.lockfile

~/Library/Preferences/com.apple.storeagent.plist

~/Library/Preferences/com.apple.storeagent.plist.lockfile

After you log back in your App store will work.

Looks like the root cause may be one of the above configuration files being corrupted. After you log in they get recreated cleanly. " arns_mac

Apple App Store access problem

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