Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ITunes & Apple Music

Good morning!)

Yesterday my little sister (4 years old) should playing with my iPhone and download application from AppStore named Pixl Pro (23,99$).

To day at morning I see transaction for pay to this app.

Can I get my money back , please, I don’t want to pay for this app, it was in accident, and I don’t have enough money for this)



Have a nice day)


[Personal Information Edited by Moderator]

iPhone 8

Posted on Aug 29, 2019 11:27 PM

Reply
Question marked as Best reply

Posted on Aug 29, 2019 11:54 PM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And you shouldn't post your email address on a public forum

1 reply
Question marked as Best reply

Aug 29, 2019 11:54 PM in response to Julia_Ls

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And you shouldn't post your email address on a public forum

ITunes & Apple Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.