Document data can't be removed from iCloud

Hello,

Thank you for responding.

Those options don't work for me.

I followed these steps...

On step 2 I don't see Reset Documents (must have upgraded), so I followed the link to recover deleted files.

In iCloud Drive I have no files and in Recently Deleted I have no files...

I then followed this link...

https://support.apple.com/kb/PH27915?locale=en_US&viewlocale=en_US

This appears to be the same as the above.

I should add, I've had this problem for more than 30 days.

This is the view of iCloud Drive from my iPhone...

The data does seem to be in iCloud Drive, just not visible anywhere.

I got into the iCloud Drive on the iPhone and it shows...

Clicking Delete Documents and Data doesn't work.

I've tried deleting the encrypted folders, to no avail.

Can this be purged elsewhere?

Thanks!

Solution: I had to contact Apple Support by phone, who were incredibly helpful. They rebuilt/reset my iCloud drive to remove those rogue files.

https://support.apple.com/en-in/contact

Making some progress. If I sync the iCloud Drive on my Mac and view hidden files CMD+SHIFT+. then I see 2 Document folders.

I've right clicked on the hidden Folder and selected Download Now.

It does appear to be synching, however my OS is set to no duplicate folder names, case sensitive.

I'll see if I can delete from here.

Thanks for your help. That's not quite what I need. The invisible documents are in iCloud, rather than on my Mac or iPhone.

iCloud is reporting 500 megs of Documents that is not accessible from any device.

The customer support person performed the reset and rebuild on the iCloud Drive while I was on the phone to them. Nothing I was able to do myself.