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User profile for user: antinchester
antinchester Author
User level: Level 1
9 points

Document data can't be removed from iCloud

I have just over 500 meg of Documents data in iCloud storage that I am unable to delete.


Screenshot from browser


I want to delete all of Documents and clear up that 500 meg.


This space is shared across my MacBook Pro and iPhone 6s.


The files/data is not visible on any device.


I tried following the instructions on both iPhone and Mac to delete the Document information. On iPhone I've tried every option in the settings that involves iCloud deletion.


I can only assume this is a defect?




Posted on Aug 30, 2019 1:59 AM

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User profile for user: antinchester
antinchester Author
User level: Level 1
9 points

Aug 31, 2019 12:23 AM in response to sterling r

Hello,


Thank you for responding.


Those options don't work for me.


I followed these steps...


On step 2 I don't see Reset Documents (must have upgraded), so I followed the link to recover deleted files.


In iCloud Drive I have no files and in Recently Deleted I have no files...


I then followed this link...

https://support.apple.com/kb/PH27915?locale=en_US&viewlocale=en_US


This appears to be the same as the above.


I should add, I've had this problem for more than 30 days.


This is the view of iCloud Drive from my iPhone...



The data does seem to be in iCloud Drive, just not visible anywhere.


I got into the iCloud Drive on the iPhone and it shows...



Clicking Delete Documents and Data doesn't work.


I've tried deleting the encrypted folders, to no avail.


Can this be purged elsewhere?


Thanks!








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User profile for user: sterling r
sterling r
User level: Community Specialist

Aug 30, 2019 5:47 PM in response to antinchester

Hello antinchester,


I see that you're unable to free up some data in iCloud that is showing is being used by Documents. I'd be happy to provide you with some information that can help with freeing up that space.


Take a look at the following articles with some steps that can help with this issue that you're having. The first article will also guide you through signing in to iCloud from a computer.


iCloud: If iCloud documents and data aren’t the same


Manage your iCloud storage



Thank you for using Apple Support Communities.

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User profile for user: tygb
tygb
User level: Level 9
64,742 points

Aug 31, 2019 6:07 AM in response to antinchester

Contact senior care apple advisors https://support.apple.com/en-in/contact

https://support.apple.com/en-in/guide/system-information/syspf5a64aa6/mac

The desktops and documents are synced with iCloud server when an administrator set up ( turn on ) iCloud Drive https://support.apple.com/en-in/HT204025

And check the box of desktops and documents https://support.apple.com/en-us/HT206985

https://support.apple.com/en-in/guide/mac-help/mchle5a61431/10.14/mac/10.14


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Document data can't be removed from iCloud

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