I recently fell with an iphone on my hand. The front display has cracked near the right bottom corner and along with that, the black glass also has cracks. But the screen is working all fine. I heard that if the black glass is damaged then repair isn't possible and only option is replacement. Just wanted to know my options.
[Re-Titled by Moderator]
iPhone 8 Plus
That used to be the case, but now there are laser machines flooding the US independent repair market that can safely remove the back glass. You will likely be able to find someone local that can do a back glass replacement. Your local IRP (Apple-certified Independent Repair Provider), or any trusted independent repair shop will be able to help you. Apple retail stores and Apple authorized service providers will have no solution for repair.
Ihahs wrote:
There's just only a bit of cracks on the back though. So is it not possible to just change the upper display screen without doing anything to the back and preventing any problems later?
Apple or and AASP won’t do that as they would consider it an incomplete job. A third party repair shop might do it, but wouldn’t have access to a genuine part unless it’s a salvaged part. It’s up to you.
That sounds about right. Apple or an AASP will refuse to replace just the screen assembly if the glass case is damaged as you described.
The apple service person said it wasn't possible to change it but from just a random repair shop they were saying they can do it. Not change the whole screen but the top display. Can this be trusted then?
Thank you for the confirmation.
What is an "Apple-certified Independent Repair Provider"?
I don't think so for this person.
There's just only a bit of cracks on the back though. So is it not possible to just change the upper display screen without doing anything to the back and preventing any problems later?
They cannot fix the back glass, replacement is your option. Or continue using it like it is.
I heard that if the black glass is damaged then repair isn't possible and only option is replacement
