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I want to change country in Apple ID. I have no active subscriptions. Moved to another country. My old credit card is expired. I have new credit card.

I cant download any new app until I update my payment method.

I can't update my payment method because my OLD credit card is expired.

My old credit card is expired because I moved into new country.

I want to update my payment method to my NEW credit card, but i need to change my country.

I can't change the country because it says "There is an active subscription on this account that requires at least one payment on file."

I go to my subscriptions and all my subscriptions are expired.


That's a vicious loop. How can I get out of it?

Thanks.

Posted on Aug 31, 2019 10:36 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2019 10:37 AM

 contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

1 reply

I want to change country in Apple ID. I have no active subscriptions. Moved to another country. My old credit card is expired. I have new credit card.

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