google and apple maps 'freezing' when navigating; blue dot (me) not located correctly

Hi, I'm having awful trouble with both google and apple maps - and waze! whilst trying to navigate around France with my iPhone (xe). The blue dot that is supposed to be me is not showing where I am (its a way off to the side) and when I try to follow directions, it works for a few seconds and then freezes. It's driving me insane. I've uninstalled and reinstalled the satnav apps; I've soft-booted and hard-booted the phone; I've turned off all the locations services and turned them on again, but it just keeps doing it. I've made sure I have no VPN turned on, I've turned on bluetooth, mobile data and wifi, but again and again it freezes whilst we are moving. Because it is the same problem across several apps I think it is the phone rather than the apps. Any fixes out there?


iPhone SE

Posted on Aug 31, 2019 1:31 PM

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Sep 2, 2019 7:10 AM in response to Lindaandnicole

Hi Lindaandnicole,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the location is not accurate and the apps freeze and stop responding. It looks like you have already done some troubleshooting to solve this issue. Even though there is a chance that you've tried these steps already, I would recommend you follow every step and let us know if the issue persists.


If an app unexpectedly quits, stops responding, or won’t open


Get help with Maps


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

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google and apple maps 'freezing' when navigating; blue dot (me) not located correctly

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