disabled iphone help

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Level 1

4 points

iphone is disabled connect to itunes......... how do i fix as itunes wont recognise the phone when plugged in iphone 6s plus.

Posted on Sep 1, 2019 8:48 PM

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Answer 1

Top-ranking reply

Level 8

41,387 points

You need to use recovery mode as outlined here: https://support.apple.com/en-us/HT204306

~Lyssa

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Answer 2

Level 10

120,800 points

Make sure you have

iTunes version 12.8.x or later for Mac or

iTunes version 12.9.x or later for Windows.

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