messages on multiple devices

When I log into iPad device I find previous user messages on device. Previous user is logged-off. How do I stop this so I may use messaging for my communications?

Posted on Sep 2, 2019 9:08 PM

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Question marked as Top-ranking reply

Posted on Sep 2, 2019 10:52 PM

Hi abeaviles,


To delete away all data from previous users, resetting your iPad to its factory settings will be the best solution but pls take note, you must make a backup of your iPad first. 


1) Backup iPad 

2) Reset iPad to its factory settings 

3) Restore iPad from backup


I will suggest that you make a backup of your iPad using iCloud or iTunes, you can refer to this link: https://support.apple.com/en-sg/HT203977


Then you reset your iPad to its factory settings, you can refer to this link: 

https://support.apple.com/en-sg/HT201252


After that, you can restore your iPad from a backup (iCloud or iTunes), you can refer to this link: https://support.apple.com/en-sg/HT204184


Hope these helps.


       

1 reply
Question marked as Top-ranking reply

Sep 2, 2019 10:52 PM in response to abeaviles

Hi abeaviles,


To delete away all data from previous users, resetting your iPad to its factory settings will be the best solution but pls take note, you must make a backup of your iPad first. 


1) Backup iPad 

2) Reset iPad to its factory settings 

3) Restore iPad from backup


I will suggest that you make a backup of your iPad using iCloud or iTunes, you can refer to this link: https://support.apple.com/en-sg/HT203977


Then you reset your iPad to its factory settings, you can refer to this link: 

https://support.apple.com/en-sg/HT201252


After that, you can restore your iPad from a backup (iCloud or iTunes), you can refer to this link: https://support.apple.com/en-sg/HT204184


Hope these helps.


       

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messages on multiple devices

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