Voicemail going to other account phone

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Level 1

8 points

Voicemail going to other account phone

Hi all - suddenly unanswered calls on my iPhone 6 are being routed to my daughter's iPhone 6, saying The User has not set up a Voice Mail (because my daughter did not set up hers). My voice mail has worked fine for years until now. Typically it is forwarded to a Google number that sends an email transcription. Worked flawlessly for many years but now having issues overall with my daughter's phone interacting with mine - getting her messages, etc.

We do share the same Apple ID, so it seems like step one is to get her own, but not even sure how to do that. Could also have to do with Cloud....?

Any thoughts or suggestions welcome. Thank you!

iPhone 6 Plus

Posted on Sep 3, 2019 12:48 PM

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Answer 1

Eric Root

Level 10

686,165 points

Sep 3, 2019 1:25 PM in response to NWarchitect

You need to get her a separate Apple ID. I would also set up Family sharing.

If she is over 13 years old.

Apple ID - create a new

Apple ID – Create

If she in less than 13 years old.

Family Sharing and Apple ID for your child

Family Sharing

Family Sharing - Set up

Family Sharing - parent or guardian designate

Family Sharing - Use your own Apple ID for Family Sharing

Family Sharing -What types of content can I share?

Family Sharing - If you don‘t see your family‘s shared content

Family Sharing - purchases and payments

Family Sharing - Hide and unhide music, movies, TV shows, audiobooks, and books

Family Sharing – share iCloud Storage

Family Sharing - Share an iCloud storage plan with your family

Family Sharing and location

Family Sharing - Ask to Buy

Family Sharing - Ask to Buy - Get Help

On her phone,

There may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. See Winston Churchill's response in the below discussion.

How to transfer all files from one iCloud account to another

Apple ID email address or password - What to do after you change

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