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No sound on News site and other video sites. What do I do?

No sounds on videos I am trying to view and listen to including News sites. What to do?


Posted on Sep 3, 2019 4:05 PM

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Posted on Sep 4, 2019 9:24 AM

Eric, thank you for answering my question. Apparently I received a notice to update my MAC this morning and that solved the problem. However, I will keep your information in case this happens again.

3 replies

Sep 3, 2019 6:50 PM in response to crspap

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information

No sound on News site and other video sites. What do I do?

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