My battery keeps dying while it is backing up to the cloud, even though it is plugged into a power source. Help!

My battery keeps dying while it is backing up to the cloud, even though it is plugged into a power source. Help!

Posted on Sep 4, 2019 12:44 PM

Reply
1 reply

Sep 5, 2019 8:27 AM in response to Anaberta

Greetings Anaberta,


Thanks for visiting the Apple Support Communities! I understand you're concerned with the battery in your iPhone, as you mentioned your iPhone is turning off while connected with a charger.


I suggest checking the battery health of your iPhone. The following support article provides helpful steps for checking the battery health, maximizing the performance of the battery of your iPhone, and preventing unexpected shutdowns: iPhone Battery and Performance - Apple Support


If the behavior persists, the following guide will help you to prepare and arrange service for your iPhone: Get your iPhone, iPad, or iPod touch ready for service - Apple Support


Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My battery keeps dying while it is backing up to the cloud, even though it is plugged into a power source. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.