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Panicking panicky iMac 27 "- Retina 5K, 27-inch, 2017, 3,5 GHz Intel Core i5. 8G RAM. Setup as brand new, out-of-the-box.

Regards to all. I am looking for constructive feedback, please. Not only that, trying to obtain help for I am yet to take it to a store and would like to be able to assess how they intend to repair it.


I would appreciate if anyone has had the same experience, and would be willing to share the solution to, of random and frequent Panic Reports that don't have much data to help - unlike dtrace panics, they do not indicate they were caused by sw.:

"*** MCA Error Report *** CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz, CPUID: 0x906E9) - CATERR detected! No MCA data found."


The problem with trying to troubleshoot in safe mode is that it is a somewhat limited env., and this crash can happen randomly, after two days or two months.


I suspect even having only original RAM, but only 8 G as sold, might be the culprit. I ran all sorts of tests: benchmarks (cinebench, heaven, prime95 etc.), memtester, crashme, memory_pressure etc. The iMac hangs in there... and then somewhat later (but never immediately), for no particular reason: crash! It could be when opening an XLS file or watching something on YouTube.


Always the same result: the screen goes "blank" of sorts.


I have been using iMacs with great pleasure since mid. 2015, not a single crash let alone panics.

This system was bought brand new at an Apple store, and on the second day of use, out of the blue, it:

- crashed;

- split the display in two-colored rectangles -- but as of lately it was all red;

- generated a Panic Report that doesn't have much data to help:

"*** MCA Error Report *** CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i5-7600 CPU @ 3.50GHz, CPUID: 0x906E9) - CATERR detected! No MCA data found."


Sadly to say this has been happening ever since:





Unfortunately, OS updates didn't fix this what seems to be a hw. issue, for Intel's Developer Manual says:


"15.1 MACHINE-CHECK ARCHITECTURE
The Pentium 4, Intel Xeon, Intel Atom, and P6 family processors implement a machine-check architecture that provides a mechanism for detecting and reporting hardware (machine) errors, such as: system bus errors, ECC errors, parity errors, cache errors, and TLB errors.
It consists of a set of model-specific registers (MSRs) that are used to set up machine checking and additional banks of MSRs used for recording errors that are detected.The processor signals the detection of an uncorrected machine-check error by generating a machine-check exception(#MC), which is an abort class exception.
The implementation of the machine-check architecture does not ordinarily permit the processor to be restarted reliably after generating a machine-check exception.
However, the machine-check-exception handler can collect information about the machine-check error from the machine-checkMSRs. Starting with 45 nm Intel 64 processor on which CPUID reports DisplayFamily_DisplayModel as 06H_1AH (seeCPUID instruction in Chapter 3, “Instruction Set Reference, A-L” in the Intel® 64 and IA-32 Architectures SoftwareDeveloper’s Manual, Volume 2A), the processor can report information on corrected machine-check errors anddeliver a programmable interrupt for software to respond to MC errors, referred to as corrected machine-check error interrupt (CMCI). See Section 15.5 for detail.Intel 64 processors supporting machine-check architecture and CMCI may also support an additional enhancement, namely, support for software recovery from certain uncorrected recoverable machine check errors. See Section 15.6 for detail.

15.9 INTERPRETING THE MCA ERROR CODES
When the processor detects a machine-check error condition, it writes a 16-bit error code to the MCA error code field of one of the IA32_MCi_STATUS registers and sets the VAL (valid) flag in that register. The processor may also write a 16-bit model-specific error code in the IA32_MCi_STATUS register depending on the implementation of the machine-check architecture of the processor. The MCA error codes are architecturally defined for Intel 64 and IA-32 processors. To determine the cause of a machine-check exception, the machine-check exception handler must read the VAL flag for eachIA32_MCi_STATUS register. If the flag is set, the machine check-exception handler must then read the MCA error code field of the register. It is the encoding of the MCA error code field [15:0] that determines the type of error being reported and not the register bank reporting it. There are two types of MCA error codes: simple error codes and compound error codes."


I am yet to take it to a repair test for I have, as you all probably do, the engineer mentality, trying to understand the root cause for a brand new system behaving this way. It seems imho hard to fathom that a brand new system has to have the OS reinstalled from scratch, as often suggested by Apple's support.


Thank you very much for your time!


Very best.

iMac Line (2012 and Later)

Posted on Sep 5, 2019 3:11 AM

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Posted on Sep 12, 2019 6:00 PM

Although you are as entitled to having an opinion as anyone else it is clearly an issue imvho:

  • that goes back at least to 2011;
  • it ain’t me, me thinks, but Apple that oughta figure it out, and act to pursue avoidance (as described in Intel’s CEO’s awesome book);
  • Deming became a national icon in Japan circa post WWII.
  • btw the geniuses reproduced the issue, and are yet to diagnose the root cause, as recommended by ITIL and the likes;
  • please don’ t take me wrong but I don’t care if a Billion iMacs are not defective but care especially about mine, and being such the state of affairs so does the gentleman from the Association for Computing Machinery that per his words got a lemon as well;
  • we luckily have somewhat decent consumer laws so even though Apple denied the exchange for a brand new within the confines of 14 days (of use), I will demand a new one;
  • I know you mean well and we both agree it is a manufacturing defect, but since I was such a huge fan of iMacs (2011) this unpleasant experience hit a nerve but now all is well;
  • take care, thanks for your kind concern.

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11 replies
Question marked as Best reply

Sep 12, 2019 6:00 PM in response to dialabrain

Although you are as entitled to having an opinion as anyone else it is clearly an issue imvho:

  • that goes back at least to 2011;
  • it ain’t me, me thinks, but Apple that oughta figure it out, and act to pursue avoidance (as described in Intel’s CEO’s awesome book);
  • Deming became a national icon in Japan circa post WWII.
  • btw the geniuses reproduced the issue, and are yet to diagnose the root cause, as recommended by ITIL and the likes;
  • please don’ t take me wrong but I don’t care if a Billion iMacs are not defective but care especially about mine, and being such the state of affairs so does the gentleman from the Association for Computing Machinery that per his words got a lemon as well;
  • we luckily have somewhat decent consumer laws so even though Apple denied the exchange for a brand new within the confines of 14 days (of use), I will demand a new one;
  • I know you mean well and we both agree it is a manufacturing defect, but since I was such a huge fan of iMacs (2011) this unpleasant experience hit a nerve but now all is well;
  • take care, thanks for your kind concern.

Sep 7, 2019 4:52 AM in response to FlavioSkydiver

And yet another one from 2011: https://discussions.apple.com/thread/3229304


Dj Rhoni


User level:

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Q:

Macbook pro Freezes, Screen splits into two half, scrambled..

Hi,


Just bought a new Macbook Pro 15.4, 2 Ghz i7 processor, AMD Raedon HD 6490M 256 Mb Video, 4 Gb Memory...


After Three days, whenever I try to play a video, in quicktime or vlc or just load a video song on virtual dj,


the screen just freezes and splits into two. The Force quit doesnt work.


The only thing that works is "Hold the power button for three seconds."


Please help..


Thank you

MacBook Pro, Mac OS X (10.7)

Posted on Jul 31, 2011 10:10 PM

Sep 7, 2019 5:25 AM in response to dialabrain

dialabrain than you kindly, I took it to the Apple shop yesterday. Enough is enough.


As a software engineer that turned (back then) into a huge iMac fan since mid. 2015, because of iMacs bought back in 2011 that (despite being a little thin for the current flavor of OS) are still awesome, up and running: flawless in short, I was stuborn to convince myself an iMac would be hardware defective in such a way.


As for the genius bar, hopefully I will not be in such a condition as this fellow: https://interactions.acm.org/blog/view/my-apple-was-a-lemon

Sep 7, 2019 5:36 AM in response to dialabrain

Although I appreciate you taking the time to replying, which indicates your concern, some say the best way to win a flame war is not to start one, so I won't: but perhaps a TL;DR will help, for I have clearly (thought so) said:


Regards to all. I am looking for constructive feedback, please [...]
I am yet to take it to a repair test for I have, as you all probably do, the engineer mentality, trying to understand the root cause for a brand new system behaving this way. It seems imho hard to fathom that a brand new system has to have the OS reinstalled from scratch, as often suggested by Apple's support.


dialabrain wrote:


FlavioSkydiver wrote:

One more: https://www.mac-forums.com/forums/switcher-hangout/268199-monitor-image-splits.html
Well you keep searching for the few examples you can find out of hundreds of millions of Macs sold. Enjoy.


Panicking panicky iMac 27 "- Retina 5K, 27-inch, 2017, 3,5 GHz Intel Core i5. 8G RAM. Setup as brand new, out-of-the-box.

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