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When I try to download the new Mojave system on my OS X El Capitan v 10.11.6 it tells me I can't. Why is that?

When I try to download the new Mojave system on my X El Capitan v10.11.6, it tells me it cannot. Why is that and what do I need to do to fix that?


Posted on Sep 5, 2019 12:04 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2019 12:54 PM

Hello!


Could you let me know what model and year Mac you are using?


The issue may be that you computer is not compatible with the current operating system (macOS Mojave). Also, it could be that you have to upgrade to macOS High Sierra first then transition to macOS Mojave. Check out the following links to check the compatibility of your computer and for detailed steps on how to properly upgrade.


How To Upgrade To macOS Mojave: https://support.apple.com/en-us/HT201475


How To Upgrade To macos High Sierra: https://support.apple.com/en-us/HT208969


Let me know if this helps or if you have any further questions!

8 replies
Question marked as Top-ranking reply

Sep 5, 2019 12:54 PM in response to carissa180

Hello!


Could you let me know what model and year Mac you are using?


The issue may be that you computer is not compatible with the current operating system (macOS Mojave). Also, it could be that you have to upgrade to macOS High Sierra first then transition to macOS Mojave. Check out the following links to check the compatibility of your computer and for detailed steps on how to properly upgrade.


How To Upgrade To macOS Mojave: https://support.apple.com/en-us/HT201475


How To Upgrade To macos High Sierra: https://support.apple.com/en-us/HT208969


Let me know if this helps or if you have any further questions!

When I try to download the new Mojave system on my OS X El Capitan v 10.11.6 it tells me I can't. Why is that?

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