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brand new MacBook Pro 2019 won't connect to internet (except apple store??)

Hi,

I have 3 laptops- one is brand new out of the box. Only the older MacBook Air is connecting to my internet service. I've purchased a new router and I still cannot connect. It says it's connected. Why are 2 out of 3 computers unable to connect to my internet service?

Thanks for any help.

Posted on Sep 5, 2019 9:04 PM

Best reply

BobTheFisherman

Level 9

79,627 points

Posted on Sep 6, 2019 6:47 AM

Power cycle your cable modem, the router, and your computer.

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brand new MacBook Pro 2019 won't connect to internet (except apple store??)

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