K - 12 Film

Kinati13 Said:

“That makes no sense. How did I get it on iTunes through Apple Music if it wasn’t from Apple?”

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Off-the-Shelf Purchase:

If it were purchased off-the-shelf, them often enough, it comes with keys to download items.

If it went through iTunes, then it went through iTunes.

So, contact Apple Support and ask to speak to the Apple Store Staff, Request a new download. Sometimes, connections are lost, and then purchased items and their downloads do not go through 100%.

In all, contact Apple Support. They’ll know what’s going on.

Apple Contact Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there, as necessary

Kinati13 Said:

”I bought the version of the album that comes with the film. For some reason, the film just will not download [...] I took it off my phone and went to redownload but the versions with the film aren’t on search? Not sure what happened”

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Contact the Film Studio:

If these came with the purchase of a movie, they most likely did not come from Apple. So, track down the site that provided these to you (with a key?). See what assistance they can offer you with re-downloading these items.

Kinati13 Said:

”Yes it was purchased on iTunes. Through Apple Music. But now the album + film isn’t available.”

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A Couple Thoughts:

• Removed from the iTunes Store:

As to when you purchased this item, it may have been removed from the iTunes Store. Simply put, resulting in it just becoming no longer available.

It could be just the next day after a item is purchased that it becomes deleted from the Apple Store. Who knows? That’s just the way it is :(

• Incorrect Album:

As for not being able to download this music, what you are looking at on the iTunes Store may be no more different than a different Album. That would be why it is non-downloadable: a different album — one that was never purchased.

So, by All Means...

Contact Apple Support to solve this. They’ll know what’s going on.

Apple Contact Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there, as necessary

Something similar is happening to me, last week I bought the album with the film and when i play the film it stops at the 1hr 7 minutes ish mark and starts to stutter, I called Apple and they told me that for some reason K-12 the film isn't compatible with windows and is only supposed to work on iOS and Mac which i find very weird because i've never heard of such a thing.

victoriasparks2 Said:

"same thing happened to me!! downloaded it and watched the film then all the sudden i cant watch it."

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Report this to Apple:

Go Here: Feedback - iTunes - Apple Support and select "Broken Feature" for the Feedback Type

See the above reply

Inform Apple About this. Go Here: Feedback - iTunes - Apple Support and select "Broken Feature" for the Feedback Type

I think I figured it out the same thing happened to me when I went to watch the video today it seems that they made it for purchase only when you buy the album so you have to physically go to the iTunes Store and purchase the album that has the movie at the bottom otherwise you’re not gonna be able to play it outside of YouTube. It’s like the song Maria I’m drunk by Travis Scott and Justin Bieber you couldn’t listen to the song on Apple Music unless you purchase the whole album

I had downloaded it a couple days ago and now half the songs and the film won’t play. I took it off my phone and went to redownload but the versions with the film aren’t on search? Not sure what happened

That makes no sense. How did I get it on iTunes through Apple Music if it wasn’t from Apple? I downloaded the album including the film through Apple Music a few days ago and today it won’t play and is no longer searchable.

Yes it was purchased on iTunes. Through Apple Music. But now the album + film isn’t available. It’s called K-12 by Melanie Martinez. The regular albums are there but not the one with the film that I had downloaded when it came out

Yeah, I'm having the same problem! When the album/film were first released I listened and viewed throughout the past week on Apple Music, but as of recent, the film has disappeared and some of the songs deleted themselves.

What happens when you try to download it ? What have you tried to see if you can get it to download ?

same thing happened to me!! downloaded it and watched the film then all the sudden i cant watch it.

Something similar happened to me, bought the album with the film and the film just stops halfway through and stutters where it stops.