Unable to sign into Apple TV

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Unable to sign into Apple TV

Unable to sign into Apple TV - keeps coming up with error message name or password incorrect but it sends a code to my device

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Posted on Sep 6, 2019 11:48 AM

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Answer 1

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Urquhart1244

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Sep 7, 2019 6:45 AM in response to Caropj

You need to enter the password and code together (e.g. pAs$Wørd123456), and there is a time limit. To make the best use of that time, enter the password, do NOT submit yet, then request a fresh code (even if you were already send one), and add it to the end of the password, and then submit.

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Answer 2

Caropj Author

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Sep 7, 2019 2:58 AM in response to Urquhart1244

Hi, I went to the discussion. for 2nd & 3rd generation devices and I understood what you wrote about 2 factor authentication. I am getting the codes but I can't put the code in because my name and password aren't recognised on the device. Strangely I am logged into iTunes with no problem. My ID and password is correct,

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Answer 3

Caropj Author

Level 1

14 points

Sep 7, 2019 7:27 AM in response to Urquhart1244

Thank you I will try this

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Answer 4

Sep 6, 2019 10:36 PM in response to Caropj

Identify your Apple TV model - Apple Support

If you have a 2nd or 3rd generation, then please see https://discussions.apple.com/thread/250420575

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Unable to sign into Apple TV

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