Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

purchased songs will not convert to mp3

I am trying to convert songs that I just purchased to mp3. I know the process but I keep getting "unkown error -42017". Under file type they show as AAC rather than Purchased AAC.

Posted on Sep 6, 2019 1:45 PM

Reply
Question marked as Apple recommended

Hello Hairold, In order to convert, they must be locally available on your machine (not in the cloud), and in a non-protected format. is that the case? If so, then these steps should work:

https://support.apple.com/en-gb/HT204310


If there is an issue, delete the file and download a fresh copy from the Store.


Posted on Sep 7, 2019 7:18 AM

1 reply

purchased songs will not convert to mp3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.