You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple keyboard bought with ipad is no longer recognized by ipad.

what is the remedy for this frustrating problem? thanks

iPad Pro 9.7-inch WiFi, Cellular

Posted on Sep 7, 2019 7:14 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2019 7:24 PM

See the section in this link for Get Help, but if nothing helps, schedule an appointment at your Apple Store Genius Bar and show it to Apple: Use your Smart Keyboard Folio or Smart Keyboard with iPad Pro - Apple Support



5 replies

Oct 9, 2019 5:03 PM in response to JohnM688

If your iPad Pro doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an "Accessory not supported" alert on your iPad Pro, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad Pro. Also, try these steps:

  1. Make sure that your iPad Pro and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS.
  2. Remove the Smart Keyboard Folio or Smart Keyboard from your iPad Pro.
  3. Restart your iPad Pro.


If this doesn't help, schedule an appointment at your Apple Store Genius Bar as Apple has quietly extended the warranty up to three years for some keyboards with this issue.

apple keyboard bought with ipad is no longer recognized by ipad.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.