Microsoft Office 365 Subscription FAILED

Hey there diadema96,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues with your Microsoft Office 365 subscription and apps. I’ll be happy to help with this.

For the issue with your subscription, did you pay for the subscription as an in-app purchase using your Apple ID? If so, please verify the subscription is showing as active under your Apple ID account using the steps from this link:

View, change, or cancel your subscriptions

If it shows as active, restart your Mac and open the app that you made the purchase in and look for an option to verify the subscription. You might find it in one of these places:

• The app's main menu.
• The app's Settings or Options menus.
• The app's in-app store. 

If you were charged for the purchase and still can't restore, or if you made the subscription directly through the developer, contact Microsoft for support. You can use this link to reach out to them:

Microsoft Office help and training

If the apps continue to be slow, use Activity Monitor to check your Mac’s CPU activity. If the apps are using a larger than expected percentage of CPU, you may want to try restarting your Mac or reinstalling the app. You can read more about this here:

See how apps affect Mac performance, battery runtime, temperature, and fan activity

Best wishes.

Thanks for trying to go through those links. If you’re still having issues activating your Office 365 subscription, you may want to look over the following articles for further help:

What to try if you can't install or activate Office for Mac

Microsoft Office activation and the Mac App Store

You can also use the following link to report this issue to Apple about your purchase:

‎reportaproblem.apple.com

If continue to have issues or these steps do not work, you’ll want to reach out to Apple Support using the following link to continue to look into this with you:

Contact Apple Support 

Take care.