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Charged twice for one purchase

I purchased an item from a game (hearthstone) yesterday night 1.99£ And this morning I realised that they charged me other 20£ on top for a product that I didn’t purchase

this is the second time happening can someone explain to me what it going on?




[Re-Titled by Moderator]

iPhone 7 Plus

Posted on Sep 9, 2019 1:35 AM

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Question marked as Top-ranking reply

Posted on Sep 9, 2019 1:42 AM

Robertomelis Said:

“...they charged me other 20£ on top for a product that I didn’t purchase

this is the second time happening can someone explain to me what it going on?

———-


Contact Apple Support. They’ll know what’s going on with a an extra charge. They’ll see it on their end as well, letting you know if, in fact, something else was, or was not, purchased.


Apple Contact Info:


3 replies
Question marked as Top-ranking reply

Sep 9, 2019 1:42 AM in response to Robertomelis

Robertomelis Said:

“...they charged me other 20£ on top for a product that I didn’t purchase

this is the second time happening can someone explain to me what it going on?

———-


Contact Apple Support. They’ll know what’s going on with a an extra charge. They’ll see it on their end as well, letting you know if, in fact, something else was, or was not, purchased.


Apple Contact Info:


Oct 21, 2019 5:56 AM in response to sabina1108

Did you call Apple, as I mentioned above? Call them, and see what they have to say. They'd have charges and payments on record. I wouldn't share the screen of the computer, as they would see account information and such.


So, call Apple, and see what they have to say.


Apple Contact Info:


Charged twice for one purchase

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