The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have a video attachment saved in my email. It doesn't open. How can I fix this so it opens
iPhone 6s
Large attachments send using Mail.app with iCloud active, may get temporary storage (30 days) on Apple servers to keep the actual message small (“Mail Drop”). The attachment has to be downloaded on the recipient’s end before the attachment expires. Add attachments to emails in Mail on Mac - Apple Support
You may have to ask the sender to send it again.
Mail drop setting
