forgot password

Question

forgot password

im trying to facotory resest my iphone 7 but everytime i hook it up to itunes it starts the process but then my iphone turns back on and goes to the the lockscreen

iPhone 7 Plus

Posted on Sep 10, 2019 11:27 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,566 points

Sep 10, 2019 11:34 AM in response to isaiahquinton3

Are you following all the steps provided in this support guide?:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

(at section "Remove your passcode", make many attempts using the instructions related to you 7+ model)

Regards

Giulio

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Answer 2

Tesserax

Level 10

152,103 points

Sep 10, 2019 11:31 AM in response to isaiahquinton3

To double-check that you are doing the process correctly, take a look at the following articles to see if they can help:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
How to Get Into and Out of iPhone Recovery Mode - Lifewire

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