Can’t access purchased music on iTunes

Hi Chels_h3,

Thanks for reaching out in Apple Support Communities. I understand you're having trouble playing songs from an album you purchased earlier this year and you're still seeing them listed as "Purchased" in the iTunes Store. I can see why you'd reach out about this; I'd like to help. I'd recommend removing the tracks you're having trouble with from the Music app: Delete music, movies, and TV shows from your device

Then use this resource to redownload the purchases to your device:

"On an iPhone, iPad, or iPod touch

1. 1. Open the iTunes Store app.
   2. On your iPhone or iPod touch, tap  More in the menu at the bottom of the screen, then tap  Purchased. On an iPad, just tap  Purchased. 
   3. Depending on what you want to redownload, tap Music, Movies, or TV Shows. If you use Family Sharing, tap My Purchases or choose a family member’s name to see content that they purchased.
   4. Find the movie, TV show, or music that you want to redownload, then tap it. 
   5. Tap  to the right of the title. The movie, TV show, or music downloads to your device. You can find movies and TV shows that you redownload in the TV app§ or Videos app, and music in the Music app. Don't see the item that you purchased?

More about redownloading purchases

• • If you can't find an item that you want to redownload, check your purchase history to make sure that you purchased it with the Apple ID that you're signed in with. If not, sign in with a different Apple ID.
  • If you don't see items in your purchase history on other Apple IDs, check to see if the purchases are hidden. If your purchases are hidden, you might not see them even after you follow the steps in this article. Learn how to redownload hidden apps or unhide music, movies, TV shows, books and audiobooks.
  • If you see items in your purchase history, but you can't redownload them, report a problem."

Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books

Best Regards.

Hi Chels_h3,

Thanks for getting back to us with those details. Since you aren't seeing the album available to redownload in Purchases, I'd recommend using the resources below to check if the album was hidden and look for it in your purchase history:

• Hide and unhide music, movies, TV shows, audiobooks, and books
• See your purchase history in the App Store or iTunes Store

If you see the album in your purchase history and it's been less than 90 days since you made the purchase, you can report a problem: Report a Problem

If you're unable to locate the album or report a problem using the steps above, I'd suggest reaching out to iTunes Support using the "Tell us how we can help" section here: iTunes Support

Best Regards.