Power Outage Messed Up Apple TV 4K

I'm going to preface this with I've never had to ask question like this on online forums because 99% of problems can usually be solved by a quick google search. But whatever the heck happened here has me completely baffled. I don't particularly want to call support because I don't know if I can accurately describe what I'm seeing on the screen in words (which is why I will add an image).

Anyways, like the title says, this happened immediately following a power outage that lasted for maybe 30-40 seconds (at ~8:40am September 11, 2019). I was in the middle of watching videos on the youtube app when it happened. The Tv information: [LG] webOS TV EF9500. When the power comes back on and the tv automatically connects to the apple tv... well... I'll just show you what the screen looks like:


It's also flashing as well.

I've tried: unplugging the hdmi on both ends, unplugging the power, restarting the apple tv with the remote, I even tried using a different hdmi cable. nothing.

The tv works fine. I can connect to the game consoles and everything is fine. It has to be something with the apple tv right?

I realize it probably needs to be taken in (which I am dreading), but has anything this weird happened to anyone else??? I'm just at a loss.

(also I realize the image is like the home screen, showing some recently viewed stuff, you can seen culture shock from the hulu into the dark anthology)

edit: btw it still technically responding, I can hear it moving around on the menu but the image is still that flashing disaster.

Apple TV 4K

Posted on Sep 11, 2019 9:25 AM

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2 replies

Sep 11, 2019 12:53 PM in response to aneue

Your problem obviously was caused the power problem. By unplugging it for the length of time you did it likely cleared some caches that were causing the problem. If you live in an area affected by unreliable power due to weather conditions of a dodgy power company then it's to your benefit to get a uninterruptible power supply UPS for your electronics.

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Power Outage Messed Up Apple TV 4K

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