activation lock
Help please, ipad asking activation lock out of the blue and wont accept my details
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You are sure it's the correct account, the iPad shows in the Find iPhone section of it on http://www.icloud.com ? If it doesn't have you tried : If you forgot your Apple ID - Apple Support ?
Or, and if you bought the iPad new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it