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An unknown apple id keeps popping up on my new iphone10

An unknown apple id keeps popping up on my new iphone10


iPhone XS

Posted on Sep 12, 2019 10:24 AM

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Question marked as Best reply

Posted on Sep 12, 2019 11:35 AM

App Store/iTunes updates? Where are you seeing the popup? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

1 reply
Question marked as Best reply

Sep 12, 2019 11:35 AM in response to anncharris

App Store/iTunes updates? Where are you seeing the popup? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review

An unknown apple id keeps popping up on my new iphone10

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