merge cards not working
I am trying to merge cards in Contacts and, instead of merging, it simply deletes one of the cards. I can't find any trouble shooting ideas for this at all.
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Merge contact cards on Mac - Apple Support states:
"If you have more than one card for a contact in an account, you can merge the cards. Merging cards combines the cards and keeps all the unique information in a single card."
How were the duplicates identified, by using Contacts>Cards>Look for Duplicates...?
Your example describes two separate contact cards...Jane/John, but merging is designed to combine two contact cards for the same person, i.e. John.
If I add John Doe, and Jane Doe to my contacts, I have two cards. When I look for duplicates, none are found.
Selecting both cards manually, and selecting Contacts>Card>Merge Selected Cards...produces the results you describe. Jane takes priority in that case.
Do you use multiple accounts for contacts? If so, you can link them: Link contacts from different accounts on Mac - Apple Support