Apple TV becomes unresponsive

I have the Apple TV 4k which my family and I typically really enjoy. However, it has been such a pain the last couple weeks. It suddenly becomes unresponsive and the only option I am able to select is to put it to sleep, which will sometimes resolve the issue. Most of the time, I have to unplug it, wait a minute or so and then plug it back in.


Our Apple TV is up to date and we have tried resetting it several times, trying different networks, testing our network, etc.


I really don't want to erase and start over but I know that is something to check for software or a hardware issue. Just wondering before doing that if anyone had this issue and was able to resolve a different way. Could it be a remote issue?


Also, not a novice user here so yes, I have tried all the basics.

Thank you.

Apple TV 4K

Posted on Sep 12, 2019 6:49 PM

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Apple TV becomes unresponsive

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