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App store

Hi, I can not download apps in the store. If I download something and I fill my pasword in, then I need to fill my pasword again a second later. I don’t understand why this happens.

Posted on Sep 13, 2019 2:32 AM

Reply
Question marked as Apple recommended

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

Posted on Sep 13, 2019 5:58 AM

2 replies
Question marked as Apple recommended

Sep 13, 2019 5:58 AM in response to fabienne01

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

App store

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